Shipping & Return Policy

Shipping / Insurance / Customs / Taxes

Shipping Information

All orders are shipped securely using a reliable and valid tracking system.

Our goal is to provide the best available shipping options, including Standard, Economy, and Express services.

Shipping methods vary significantly by country. Shipping fees are non-refundable.

If you receive a refund, the cost of return shipping may be deducted from your refund.

Business days are Monday through Friday, excluding public holidays in each applicable country.

Order processing time is approximately 3–5 business days.

Shipping information, including the carrier, tracking ID, packaging method, shipping speed, notices, and shipment status, can be checked under “My Orders” on ORYLIQ.

Estimated Shipping Times

Excluding processing time of 3–5 business days

• Standard: 7–21 days
• Economy: 5–7 days
• Express: 3–5 days

Shipping times may vary slightly depending on the destination country.

Express shipping to Australia typically takes approximately one week.

For Express courier shipments, additional charges may apply to certain special or remote areas in some countries. If this applies to your order, we will contact you in advance after the order is placed.

Standard Shipping – Countries Eligible for DDP Service (as of 2026)

For orders shipped to the countries listed below, taxes and customs duties are fully covered.

No additional payment will be required upon delivery.

Region	Country
North America	United States
Europe	Germany, Netherlands, Sweden

EU countries that previously received DDP service, except Germany, the Netherlands, and Sweden, have been changed to DDU terms.

Standard shipping may also no longer be available to certain EU countries.

In addition, EU customs regulations have changed to a fixed-duty system. For goods valued at EUR 150 or less, recipients in EU countries may be required to pay a fixed customs duty of EUR 3.

For Belgium, Austria, Finland, and France, the seller’s IOSS number may be required for Standard shipping.

The system is currently in a transition period, so shipments may still be processed without an IOSS number. However, this requirement may become mandatory at any time without prior notice.

Please enter the IOSS number in the company field. If an IOSS number is not provided, the shipment may remain on hold and may not be processed.

Country-Specific Required Information

Certain countries require personal identification information from the importer or recipient. These requirements may change.

• Argentina: Identification number such as CUIT/CUIL, DNI, or passport number
• Chile: VAT / Tax ID
• India: VAT / Tax ID plus passport, voter ID, driver’s license, PAN (Permanent Account Number), and/or Power of Attorney (POA)
• Brazil: CNPJ / CPF Tax ID
• Turkey: For goods or shipments valued above EUR 22, recipient information may be mandatory, including VAT / Tax ID or an individual TR ID number
• Bermuda: Original supplier invoice or proof of purchase

Special Notes

Shipments originating from Korea can generally be delivered worldwide without significant issues. However, delivery to certain countries may be delayed by several days.

Spain

Cosmetics can only be shipped to Spain using the Standard shipping method.

Standard shipping is available only to mainland Spain and excludes the following postal code areas:

35xxx, 38xxx, 51xxx, 52xxx, 07xxx

Cosmetics cannot be shipped to Spain using Economy or Express shipping.

Philippines

Standard and Economy shipping are available for the following postal code areas:

25~, 29~, 33~, 36~, 38~, 40~, 48~, 49~, 51~, 52~

For postal codes beginning with 1~ and other regions, significant delivery delays may occur.

The following areas are unavailable for Standard, Economy, and Express shipping:

• Palawan Island: 5314, 5315, 5316, 5317
• Mindoro Island: 5110, 5111

When placing a new order, please check the destination region and postal code carefully.

If the customer’s postal code is eligible, Standard or Economy shipping may be selected. Otherwise, Express shipping may be required.

United States

For the following regions, only Economy and/or Express shipping services are available:

• Alaska
• Hawaii
• Puerto Rico
• U.S. Virgin Islands (VI)
• Northern Mariana Islands (MP)
• American Samoa (AS)

Standard shipping is not available to these regions.

Additional shipping fees may need to be paid manually. Please contact us before checkout.

U.S. APO Military Addresses

Please note that shipments to U.S. APO military addresses can only be sent using U.S. Economy shipping.

Europe

For European countries other than:

France, Germany, Spain, United Kingdom, Austria, Belgium, Finland, Ireland, Italy, Netherlands, Norway, Poland, Sweden, and Switzerland,

Standard shipping does not allow food or supplement products.

These products must be shipped using Economy or Express shipping.

Packaging Documentation

All packing procedures may be photographed for documentation purposes.

We take appropriate precautions to help ensure the safe arrival of ORYLIQ products.

Shipping Protection

Shipping protection is included in eligible shipping fees.

Depending on the applicable carrier policy and shipping service, shipments may be protected against the risk of physical loss or damage caused by external factors during transportation.

This protection may provide coverage when a shipment is officially confirmed as lost or damaged in transit.

Please note that coverage, compensation limits, and claims procedures vary depending on the carrier and shipping method.

Lost Shipment Policy

If a shipment appears to be lost, we will first submit a formal investigation request to the carrier.

Please note that delays, lack of tracking updates, or a customer claim alone do not constitute confirmed loss.

Compensation can only be reviewed after the carrier has completed its investigation and officially confirmed that the shipment is lost.

The compensation amount and procedure depend on the shipping service used and the carrier’s policy.

If the shipment is officially confirmed as lost, we will provide further instructions based on the applicable compensation terms.

Customs Duties and Taxes

Unless otherwise stated, orders are shipped under DDU (Delivered Duty Unpaid) terms.

When a parcel is shipped internationally, import taxes, customs duties, and/or other fees may be imposed by the destination country.

These charges are normally payable when the shipment arrives in the destination country.

The amount of these charges is determined by the local customs authority, and payment may be required before the shipment can be released or delivered.

Customers are responsible for complying with the laws and regulations of the destination country.

ORYLIQ is not responsible for these additional charges.

Certain countries may require specific documentation before goods can be shipped. Failure to provide the required information may result in delays.

For additional information, please contact your local customs authority.

Thank you for your understanding.

2026 Public Holidays in the Republic of Korea

Orders may take longer than usual to process or ship around Korean public holidays.

Date	Day	Holiday
January 1	Thursday	New Year’s Day
February 16	Monday	Seollal Holiday
February 17	Tuesday	Seollal (Lunar New Year’s Day)
February 18	Wednesday	Seollal Holiday
March 1	Sunday	Independence Movement Day
March 2	Monday	Substitute Holiday for Independence Movement Day
May 5	Tuesday	Children’s Day
May 24	Sunday	Buddha’s Birthday
May 25	Monday	Substitute Holiday for Buddha’s Birthday
June 6	Saturday	Memorial Day
August 15	Saturday	Liberation Day
August 17	Monday	Substitute Holiday for Liberation Day
September 24	Thursday	Chuseok Holiday
September 25	Friday	Chuseok
September 26	Saturday	Chuseok Holiday
September 27	Sunday	Chuseok Holiday
October 3	Saturday	National Foundation Day
October 5	Monday	Substitute Holiday for National Foundation Day
October 9	Friday	Hangeul Day
December 25	Friday	Christmas Day

Returns / Refunds

Return Requests

We have a 7-day return policy, which means you may request a return within 7 days after receiving your item.

To be eligible for a return, the item must be in the same condition in which you received it, unworn or unused, with tags attached, and in its original packaging.

You must also provide a receipt or proof of purchase.

The following conditions also apply:

• All product packaging, documentation, boxes, manuals, warranties, authenticity certificates, grading certificates, appraisal certificates, and other included materials must be returned together with the product.
• Packaging must remain unopened, and any seals must remain intact where applicable.
• The item must be new and unworn.
• We do not accept returns for products that are damaged, incomplete, altered, misused, or rendered unsellable due to customer negligence, misuse, or tampering.
• Items that have been resized, damaged, modified, or otherwise altered after delivery cannot be returned.

To start a return, please contact us at kk12350@naver.com.

If your return is accepted, we will send you instructions explaining how and where to send your package.

For any return-related questions, you may contact us at kk12350@naver.com.

Damages and Issues

Please inspect your order upon receipt.

If you receive a defective, damaged, or incorrect item, please contact us immediately so that we can evaluate the issue and provide an appropriate resolution.

Exceptions / Non-Returnable Items

Certain types of products cannot be returned, including perishable goods such as food and personal care goods such as beauty products.

If you have any questions or concerns about a specific product, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to receive the item you want is to return the item you currently have.

Once the return is approved, you may place a separate order for the replacement item.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will automatically be issued to your original payment method.

Please keep in mind that it may take additional time for your bank or credit card company to process and post the refund.