FAQ
Frequently Asked Questions (FAQ)
Orders & Shipping
Q: Where do you ship to?
A: We ship worldwide! No matter where you are, we can deliver to you.
Q: How long does shipping take?
A: Orders are processed within 2–5 business days. Estimated delivery times are as follows:
• United States: 7–21 business days
• Canada: 10–18 business days
Q: How can I track my order?
A: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. Please allow 2–3 business days for tracking information to be updated.
Q: Can I change or cancel my order after placing it?
A: Because we process orders quickly, changes or cancellations may not always be possible. Please contact us as soon as possible at kk12350@naver.com and we will do our best to assist you.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused, unopened items. To initiate a return, please contact us at kk12350@naver.com.
Q: How long does a refund take?
A: Once we receive and inspect your return, a refund will be issued to your original payment method within 5–7 business days.
Q: What should I do if I received a damaged or incorrect item?
A: We're sorry for the inconvenience! Please email us at kk12350@naver.com with your order number and a photo of the item, and we will resolve the issue promptly.
Products
Q: Are your products authentic?
A: Yes! All of our products are 100% authentic K-beauty products sourced directly from verified Korean suppliers.
Q: Are your products safe to use?
A: All products we carry are officially manufactured and comply with Korean cosmetic safety standards (MFDS certified).
Payments
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods available at checkout.
Q: Is my payment information secure?
A: Yes. All transactions are processed through a secure, encrypted payment system. We do not store your payment information.
Contact Us
Still have questions? We're happy to help!
📧 Email: kk12350@naver.com
We aim to respond to all inquiries within 1–2 business days.